Terms & Conditions (AGB)

These Terms & Conditions are issued by:

 

Origin UG (haftungsbeschränkt)

Trading as: The Dogs Company

Friedrichstraße 155, 10117 Berlin, Germany

Phone: +49 152 2200 4014

Email: hello@dogs-company.com

Website: dogs-company.com

Managing Director: Daniel Krebs

Trade Register: Amtsgericht Charlottenburg, HRB 286626 B

 

A UG (haftungsbeschränkt) is a private limited liability company incorporated under German law. All contractual relationships are with Origin UG (haftungsbeschränkt).

(1) These Terms & Conditions (“Terms”) apply to all contracts concluded via the online shop operated at dogs-company.com by Origin UG (haftungsbeschränkt), trading as The Dogs Company.

(2) These Terms apply to both consumers and business customers. A “consumer” means any natural person who enters into a contract for purposes that are not primarily attributable to their commercial or self-employed professional activity (§ 13 BGB / equivalent national law).

(3) Deviating, conflicting or supplementary general terms of the customer shall not form part of the contract unless we have expressly agreed to their application in writing.

(4) Customers outside the European Union, including those based in the United States of America, Canada, and other international regions, are subject to these Terms with the regional modifications set out in Section 16.

(1) The product presentations in our online shop do not constitute a legally binding offer, but an invitation to place an order (invitatio ad offerendum).

(2) By clicking the button “Buy now” / “Place order with obligation to pay” or equivalent, the customer submits a binding offer to purchase the selected goods. Before submitting the order, the customer can review and correct all order data on the summary page.

(3) We will confirm receipt of the order immediately by automated email (order confirmation). This email does not constitute acceptance of the offer. A binding contract is formed either when we send a separate order acceptance email, or when we dispatch the goods, whichever occurs first.

(4) The contract text is stored by us. The customer will receive the order details and these Terms by email and can also access them via their account area, where applicable.

(1) All prices displayed are end prices in the stated currency. For customers within the European Union, prices include the applicable statutory value-added tax (VAT). For customers outside the EU, prices are displayed exclusive of local taxes; applicable import duties, sales taxes or other levies are the responsibility of the customer.

(2) The prices applicable at the time of order placement shall apply.

(3) Shipping costs are displayed separately during the checkout process and are added to the product price. The applicable shipping rates depend on the delivery destination and selected shipping method.

(4) For deliveries to countries outside the European Union (including the United States, Canada, and other international destinations), the customer may be subject to import duties, customs fees, local taxes, or other government levies upon delivery. These charges are entirely at the customer’s expense. We are unable to predict their amount; we recommend contacting the relevant customs authority prior to placing an order.

(1) Available payment methods are displayed during the checkout process (e.g. credit/debit card, PayPal, Klarna, Shopify Payments, Apple Pay, Google Pay). All payments are processed via our secure payment partner infrastructure.

(2) Payment is due immediately upon order placement. In the case of buy-now-pay-later services, the terms of the relevant third-party provider shall additionally apply.

(3) We reserve the right to exclude specific payment methods for individual orders or customer accounts, particularly in cases of suspected fraud or payment default.

(4) All credit and debit card transactions are processed using SSL/TLS encryption. We do not store full card details.

(1) Delivery areas, estimated delivery timeframes, and applicable shipping rates are described in detail on our Shipping & Delivery information page on the website.

(2) Stated delivery times are non-binding estimates and may be affected by external factors beyond our control, including carrier delays, customs processing, or force majeure events. We will notify customers of any significant delay.

(3) For consumers, the risk of accidental loss or accidental deterioration of the goods passes to the customer upon physical delivery of the goods. For business customers, risk passes upon handover of the goods to the carrier.

(4) If a shipment is lost in transit, we will work with the carrier to resolve the matter. Where the carrier confirms non-delivery, we will, at our discretion, dispatch a replacement or issue a full refund.

(5) Partial deliveries are permitted if individual items are temporarily unavailable, provided this is reasonable for the customer. No additional shipping costs will be charged for partial deliveries caused by our operations.

(1) Customers are responsible for providing a complete, accurate, and accessible delivery address at the time of order. We accept no liability for non-delivery resulting from an incorrect or incomplete address provided by the customer.

(2) If a shipment is returned to us due to an incorrect or incomplete address, failed delivery attempts, or non-collection by the customer where the customer is at fault, we reserve the right to charge additional shipping costs for re-dispatch.

(3) Customers must ensure that the goods can be received at the stated address during the estimated delivery window, or make appropriate arrangements with the carrier.

All goods remain our property until full payment of the purchase price and any applicable shipping costs has been received. For business customers, the retention of title also extends to any products created by processing or transformation of the delivered goods.

(1) Certain products may be produced to order or personalised according to customer specifications (e.g. custom engravings, monogramming, bespoke sizing, or special colour selections not offered in the standard range).

(2) The customer is solely responsible for the accuracy of all personalisation details, including spelling, measurements, and configuration choices provided at the time of order. We are not liable for errors attributable to incorrect customer input.

(3) Important: For personalised or custom-made products manufactured to customer specifications, the statutory right of withdrawal under EU consumer law is excluded pursuant to § 312g(2) No. 1 BGB / Art. 16(c) of Directive 2011/83/EU. Full details are provided in our Return & Refund Policy.

(4) Production of personalised products begins only upon receipt of confirmed payment. Any errors in the personalisation data provided must be reported to us by email within 24 hours of order placement.

 

If you are a consumer resident in the European Union or the European Economic Area, you have a statutory right of withdrawal from contracts concluded at a distance. The complete and legally required withdrawal information, including the withdrawal period, conditions, procedure, and the statutory model withdrawal form, is set out in our Return & Refund Policy, which forms an integral and binding part of these Terms.

 

Statutory Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

 

To: Origin UG (haftungsbeschränkt) / The Dogs Company

Friedrichstraße 155, 10117 Berlin, Germany

Email: hello@dogs-company.com

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

_____________________________________________

Ordered on (*): ____________  /  Received on (*): ____________

Name of consumer(s): ____________________________________________

Address of consumer(s): ____________________________________________

Signature (only if this form is notified on paper): ____________

Date: ____________

 

(*) Delete as appropriate. You may also use our contact form or send an email to hello@dogs-company.com stating your order number and intent to withdraw.

Customers located in the United States of America or Canada are not subject to the EU statutory right of withdrawal; however, we offer a voluntary 30-day return policy for standard (non-personalised) goods. Full details of the return process, conditions, and applicable exclusions are set out in our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer protection rights that may apply under applicable US state law (including California Consumer Protection laws) or Canadian federal or provincial law.

(1) Statutory warranty rights (Gewährleistung) apply in full. For consumers within the EU/EEA, the statutory limitation period of two years from delivery applies.

(2) We sell products made from natural materials, including belt leather and other organic textiles. Natural characteristics such as grain variations, minor colour differences, natural markings, small structural irregularities, or the natural patina of leather do not constitute defects within the meaning of warranty law, provided they are consistent with the nature of the material and do not significantly impair the usability of the product.

(3) For business customers (B2B), the statutory limitation period for warranty claims may be reduced to one year from delivery, insofar as this is permissible under applicable law.

(4) US and Canadian customers benefit from our voluntary quality guarantee: any product found to be defective in materials or workmanship within 30 days of receipt will be repaired, replaced, or refunded at our discretion.

(5) Damage resulting from improper use, insufficient care, or normal wear and tear is not covered by warranty or our quality guarantee.

(1) We are liable without limitation for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), and for damages arising from injury to life, body, or health.

(2) In cases of slight negligence (einfache Fahrlässigkeit), we shall only be liable for breach of a material contractual obligation (Kardinalpflicht), i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on the observance of which the customer regularly relies. In such cases, our liability is limited to the foreseeable, typical damages at the time of conclusion of the contract.

(3) Liability under the German Product Liability Act (Produkthaftungsgesetz) and under other mandatory statutory provisions remains unaffected by the above limitations.

(4) For customers in the United States and Canada: nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

(5) We are not liable for the content of external websites to which we provide hyperlinks. The content of linked pages is the sole responsibility of their operators.

(1) All content on our website and in our products — including texts, photographs, graphics, designs, logos, product names, and the overall visual identity — is protected by copyright and/or other intellectual property rights and is the property of Origin UG (haftungsbeschränkt) or its licensors.

(2) Reproduction, distribution, public display, or modification of website content, product imagery, or brand materials without our prior written consent is prohibited.

(3) Customers may not use our trade name “The Dogs Company”, our logo, or any confusingly similar designation in connection with goods or services without our express written authorisation.

(4) We reserve the right to remove, hide, or reject customer-submitted reviews, photographs, or other user content that is unlawful, defamatory, misleading, or in violation of third-party rights, insofar as permitted by applicable law.

(1) The protection of your personal data is important to us. All information regarding the collection, processing and use of personal data, including your rights as a data subject, is set out in our Privacy Policy, available at dogs-company.com/privacy-policy.

(2) We process personal data in accordance with the EU General Data Protection Regulation (GDPR / Regulation (EU) 2016/679), the German Federal Data Protection Act (BDSG), and other applicable data protection legislation.

(3) For customers in the United States, particularly residents of the State of California: we respect your rights under the California Consumer Privacy Act (CCPA) and its amendments (CPRA). Details are provided in our Privacy Policy.

(4) For customers in Canada: we process your data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

16.1 United States

For customers based in the United States, the following additional provisions apply:

–     No class action waivers are imposed; any dispute resolution clause is subject to applicable mandatory US law.

–     For California residents: You have the right to know what personal information we collect, the right to delete personal information, the right to opt-out of sale of personal information (we do not sell personal data), and the right to non-discrimination. Please refer to our Privacy Policy for full details.

–     Product safety: Our products meet applicable EU safety standards. US-specific certifications (ASTM, CPSC) are not currently obtained. Customers are responsible for verifying suitability for use under applicable US safety requirements.

–     All prices displayed to US customers are in USD unless otherwise stated. Actual charges are converted at the rate applied by your payment provider at the time of transaction.

 

16.2 Canada

For customers based in Canada, the following additional provisions apply:

–     Prices displayed to Canadian customers are in CAD unless otherwise stated.

–     Import duties and the Goods and Services Tax (GST) / Harmonized Sales Tax (HST) / Provincial Sales Tax (PST) may apply upon entry into Canada and are the responsibility of the customer.

–     Quebec residents: In the event of a conflict between these Terms and mandatory provisions of Quebec’s Consumer Protection Act (Loi sur la protection du consommateur), the provisions of applicable Quebec law shall prevail.

–     We comply with applicable PIPEDA requirements for Canadian residents. Details are in our Privacy Policy.

 

(1) These Terms and all contracts concluded pursuant to them are governed by the law of the Federal Republic of Germany, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) For consumers: This choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. Consumers retain the benefit of any mandatory consumer protection rights under the law of their country of residence.

(3) For business customers (B2B): The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the registered office of Origin UG (haftungsbeschränkt) in Berlin, Germany.

(4) For consumers in the United States or Canada: Nothing in this clause affects your right to bring a claim in your local courts where mandatory local law so permits.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Note: The EU Online Dispute Resolution (ODR) platform previously operated by the European Commission was permanently discontinued in July 2025. A reference to that platform is therefore no longer applicable or required.

For informal resolution of any concerns or complaints, please contact us directly at hello@dogs-company.com. We aim to respond within 3 business days and resolve all reasonable concerns promptly.

Should any provision of these Terms be or become invalid, void or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the legally permissible provision that most closely reflects the commercial intent of the original.

(1) We reserve the right to amend these Terms at any time. The version of the Terms in force at the time of order placement shall govern that contract.

(2) Registered customers will be notified of material changes by email. Continued use of our website after such notification constitutes acceptance of the updated Terms, subject to applicable mandatory law.

(3) Historical versions of these Terms are available upon request.

 

Origin UG (haftungsbeschränkt) • Friedrichstraße 155 • 10117 Berlin • Germany

hello@dogs-company.com  •  dogs-company.com